Equipment Quality Warranty
For the equipments sold to our customers, our company provides the following quality assurance:
1.Equipment quality guarantee period is one year (exclude wearing parts with normal wear)
2. During the quality assurance period, we are responsible for free maintenance. Due to equipment failure caused by the customer’s responsibility, we are responsible for maintenance by collecting reasonable charges.
3. Spare parts for the equipment are always available and the entire machine is maintained for life.
4. After the warranty expiring, if the user needs repairs and technical services, we will only charge the cost, which is hereby guaranteed.
5. Our company upholds all-round, high-quality and fast service standards and takes customer satisfaction as the goal.
1.Our company has set up a professional emergency service teams, experienced on-site engineers and senior technicians. We can rush to the scene and solve issues that arise.
2.Within one week after machine delivery, the staff of our company’s after-sales service department will conduct telephone tracking and consultation according to the customer’s contact information until knowing that the customer is satisfied.
3.All complaints about product quality, we will reply within one hour, arrive at the scene within 24 hours, and determine the treatment measures according to the complaint, repair and replacement new parts.
4.Our company promises that all maintenance personnel can be on call and solve problems for customers.
5.The costs incurred during the warranty period in relation to the quality of the product shall be borne by us.
6.During the warranty period, due to customer improper use or due to the natural environment, we provide free maintenance. The materials and accessories used for maintenance are only charged at cost.
7.For products that exceed the warranty period, our company promises to have regular onsite inspection and maintenance throughout life.
1.All shipments will be delivered to customers in time and installed, commissioned, and maintained free of charge. The maintenance personnel inform the customer how to carry out product maintenance knowledge until they are satisfied
2.After all the goods are installed and commissioned, our personnel can leave the site only after the inspection and acceptance by the customer.
Good Return Commitment
1.The returned product requires complete packaging list and accessories for the product, invoice, and explanation of the reason for return.
2.If the user has quality problems under normal use, please contact the company quickly during the warranty period so that the user can get timely maintenance or replacement.
3.The following conditions can not enjoy the company’s return promise
a.The machine was used abnormally
b.Machine stored in a non-normal condition like wet
d.Normal wear of the product
e.Beyond the warranty period
Zhejiang Jinaolan Machine Tool Co., Ltd.